Refund policy

This policy explains how to request a refund or report a purchase problem with Camfold. Read it with our Terms and Conditions. It does not limit mandatory consumer rights or rights you have against the seller responsible for your purchase.

Camfold is developed by Aurowl Studio s.r.o. Our registered address and company details are in the Terms. For purchase or licence help, email support@camfold.app. For a formal complaint, email info@camfold.app or write to the registered address in the Terms.

Check who billed you

The download source and payment provider can differ. Your receipt identifies who handled payment:

• Direct-download Mac and Windows editions: Creem sells the paid licence and acts as merchant of record.
• Windows edition from Microsoft Store: the paid unlock also uses Creem. Microsoft Store distributes the app; Microsoft does not process that Creem purchase or its refund.
• Mac App Store edition: Apple handles the paid unlock and its refund process.

If you are unsure which route applies, contact us with your receipt or order reference.

Change-of-mind requests

We do not offer a general change-of-mind or satisfaction-guarantee refund. Before buying, you can use Camfold’s free allowance to assess it with your own files.

This does not remove a statutory withdrawal right, a remedy for defective or misdescribed software, or any other refund required by law. Using the free allowance or organising media does not by itself remove those rights. Any additional rights under the seller’s applicable terms remain available.

Purchases through Creem

For licences bought through Creem, including the Microsoft Store Windows edition, use the support or purchase-management route provided with your Creem receipt. You can also contact Camfold support for help identifying the order and explaining an app or activation problem. Creem processes refunds for purchases it sells under its Buyer Terms and applicable law.

Include your order reference, purchase date, the email address used for checkout and a short description of the request. If payment succeeded but your licence was not delivered or will not activate, say so. Do not make another purchase just to try to resolve a missing licence; contact support first.

Microsoft’s purchase history and refund process do not handle a Camfold unlock billed by Creem, even when you downloaded the app from Microsoft Store.

Mac App Store purchases

To request a refund for a purchase billed by Apple, sign in at reportaproblem.apple.com with the Apple Account used for the purchase and follow Apple’s refund-request process. See Apple’s refund instructions if you cannot find the charge or need help submitting the request.

Apple handles the transaction refund and determines eligibility under its terms and applicable law. We cannot issue an Apple transaction refund through Creem. Contact Camfold support about app problems; using Apple’s refund process does not remove any mandatory rights you have against Aurowl Studio s.r.o.

Statutory withdrawal rights

For EU consumers, distance purchases normally have a 14-day withdrawal period, subject to legal exceptions. For digital content supplied immediately, losing that right requires express consent to immediate supply, acknowledgement of the loss of the withdrawal right, the start of supply, and the required contract confirmation.

Accepting general Terms, paying or using Camfold alone does not replace those requirements. If the conditions for losing the right are not met, any applicable withdrawal right remains. The seller must provide the withdrawal information and facilities required by law.

Where a withdrawal right applies, send the seller a clear statement that you are withdrawing within the applicable period. You do not need to give a reason. You may use a model withdrawal form provided by the seller, but using that form is not compulsory. Keep a copy of your notice. If you need help finding the seller’s contact route, contact Camfold support promptly; you do not need to wait for technical troubleshooting before exercising a statutory right.

Any refund due following a valid withdrawal must be handled within the period and on the payment terms required by applicable law. Rights in other countries may differ and remain available where applicable.

Defects and purchase problems

If Camfold does not match the description or does not work as required by your purchase agreement or applicable law, contact us about the problem. You may also exercise your rights against the seller responsible for the transaction.

Depending on the law and circumstances, remedies can include correction without charge, a price reduction, or ending the purchase contract and receiving a refund. Our lack of a voluntary refund guarantee does not exclude these remedies. We do not impose one universal claim deadline or require troubleshooting that would remove a remedy you are entitled to.

Do not send original photos, videos, full licence keys, payment-card details or passwords with a request. Describe the problem and include only the purchase and technical information needed to understand it. Screenshots are optional; remove private information first. Our Privacy Policy explains how we handle support correspondence.

After a refund

A full refund or valid withdrawal can end the paid entitlement for the refunded purchase. You must stop using paid rights that have ended. This does not give us ownership of your photos or videos or permission to delete them. Any remaining lawful free allowance and recovery functions are governed by their own availability, as explained in the Terms.

Refund processing and the time your bank or payment provider takes to show returned funds can differ. Check the seller’s confirmation for the status of your request. We do not promise a single processing time for every payment method or country; legal refund deadlines still apply.

Contact

For help with a refund request, email support@camfold.app. For formal complaints or legal enquiries, email info@camfold.app or use the registered address in our Terms and Conditions.